June 30, 2011
For immediate release
Community Outreach Coordinator
First Credit Union Converts to New Core
Chandler, AZ –First Credit Union is converting to a new and more efficient core processing system over the Independence Day Holiday weekend. The credit union will be closed on Friday, July 1, 2011 while this change occurs. First Credit Union will also be closed on Monday, July 4, 2011 in observance of Independence Day.
Online account access will not be available during the conversion. Specifically, online bill pay, online banking, mobile banking and telephone banking will not be available starting close of business June 30th until the conversion is completed.
According to Jay Curtis, President and CEO of First Credit Union, "Converting to a new core processing system has been a long time in the making. Both our members and our employees will enjoy all the new Symitar™ Episys® system has to offer. This comprehensive and integrated system will ultimately help us better serve our members."
The core processing system is more or less the operating system for any financial institution. It houses and processes all data and transactions. Converting to a new system is a big deal. In fact, that is the theme First Credit Union used to inform members of the change, “It’s a Big Deal!”
First Credit Union began notifying members of the conversion in February 2011. Conversion communication to members included information on the First Credit Union website, printed and online Conversion Guide, member newsletter articles, in-branch posters and banners, direct mail, email messages, statement messages and t-shirts worn by employees.
Symitar, a division of Jack Henry & Associates, Inc., is the leading provider of integrated computer systems for credit unions of all sizes. Symitar currently serves more than 700 credit unions as a single source for integrated, enterprise-wide automation and as a single point of contact and support. Additional information is available at www.symitar.com.
About First Credit Union
Serving Arizona since 1929, First Credit Union is a not-for-profit financial cooperative with $400 million in assets and more than 45,000 members. First Credit Union is a full-service financial institution offering a variety of deposit and loan products. Convenient services include free online & mobile banking, free online bill pay, account access at 28,000 surcharge-free ATMs through the CO-OP ATM network, and 5,000 branch locations nationwide with CU Service Centers® credit union shared branch network. For more information please visit www.FirstCU.net.