First Credit Union: First in Arizona - First in Service

Locations & ATMs
About FCU

Contact First Credit Union

First Credit Union

This form is for general questions about First Credit Union. Please be aware any information you submit using this form will only be used to respond to your request for assistance. For your security, please do not include personal account information such as your account number, social security number, personal identification number, password, or other confidential information in your email message. Please allow up to 48 hours for an email response. If you need immediate assistance, please contact us by phone at 480-756-5500, toll-free at 800-732-6986 when outside the Phoenix area, or use our Live Chat service.

Live Chat

Need a quick response? Use our assistance service to instantly connect with a First Credit Union representative. We can guide you through submitting an online application, answer any website questions you may have or discuss the products and services that best fit your needs.

Forms & Applications

Need to change your address, stop payment on a check, set up direct deposit, apply for membership or more? Visit the Forms & Applications center to locate and download any form you may need.

Frequently Asked Questions

Get answers to frequently asked questions using our searchable knowledgebase. Simply enter your question in the Search box or Browse the question & answer categories.


Routing Number


24/7 Phone Center

Toll Free Outside the Phoenix Area: 800-732-6986

24/7 Telephone Teller

Toll Free: 800-998-3328
User Guide

Lost or Stolen Cards
During Business Hours:
480-756-5500 or 800-732-6986
toll-free outside Phoenix area
After Business Hours:
Outside the US and Canada:
206-352-3482 collect

Activate Card
Outside US and Canada:
206-352-3477 collect

Debit Card PIN

Get a new PIN for your debit card at any First CU ATM or Branch OR
Call 1-877-PHONPIN (1-877-746-6746) for a new PIN. Please be aware this method requires 48-72 hrs before new PIN works.

Credit Card Declined?

Call 888-526-0404 OR
Outside the US & Canada
call 206-352-4954

Credit Management


Mailing Address

PO Box 820
Chandler, AZ 85244

Physical Address

Chandler Corporate Office
25 S Arizona Place, Suite 111
Chandler, AZ 85225

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