Coronavirus (COV ID-19)

We hope you are staying safe with healthy precautions.  Our thoughts are with those impacted and the brave first responders around the globe and especially those in our community as we grapple with these uncertain times.
 

If you need loan assistance with your current debt obligations,
don’t hesitate to give us a call - our skip a payment program may be an option for you :)

 
We assure you that First Credit Union has a comprehensive Business Continuity Plan and your financial health is our top priority!

Like many of you, First Credit Union continues to monitor this global pandemic and local impact.  We are following the recommendations of the Center for Disease Control (CDC) in our efforts to maintain a healthy and safe environment for our staff and members. The resilience of our community is inspiring to us!

Current COVID-19 response plan: maximize Social Distancing at branch locations. 

Effective Wednesday, March 18^th, our branch locations will shift to:

• ATM
• Drive-thru 8-6pm
• Lobby service by appointment ONLY

To schedule an in-branch appointment, simply give the branch you would like to visit a call directly. Please visit our Locations page to view the closest branch to you:)

• Chandler Corporate Plaza - 480.756.4900
• Phoenix Devonshire - 480.756.4700
• Chandler Gila Springs - 480.756.4800
• Glendale - 480.756.4780
• Goodyear - 480.756.4840
• Chandler Ocotillo - 480.756.4740
• Tempe - 480.756.4600
• Tucson - 520.388.7260

Can't make it to the branch? No problem! Visit us wherever you are using First Video eBranch :)

Speak with a Member Service Representative on the phone @ 480.756.5500 or toll-free outside of the Phoenix area @ 800.732.6986

Your funds remain secure and accessible.  We continue to offer multiple remote channels for your convenience:

• Use your Debit and/or Credit Card
• ATM locations across the country
• Online & Mobile convenience anywhere, anytime
• Remote check deposits whenever, wherever
• 24/7 Phone Center @ 480.756.5500 or out of the Phoenix area at 800.732.6986
• NEW! Video eBranch

• Our branch locations remain open with drive-thru and ATM services
• 24/7 Phone Center @ 480.756.5500 or out of the Phoenix area @ 800.732.6986
• Live Chat
• Online & Mobile anywhere, anytime
• Virtual financial education - view our Learn for modules, videos, infographics & more :)
• Introducing Video eBranch member service for enhanced convenience
• Skip-A-Payment Program

If using remote channels is new for you, we’re here to help you figure it out!

Have more questions? Check out our FAQs or give us a call- we're here for you :)

Please beware of scams! First Credit Union will not make unsolicited contact with you to request your personal information. If you believe someone has accessed your personal information, please contact us immediately.

At a time when we need to keep ourselves, our families, and our finances safe—what can you do to protect your digital health from scammers?

Be especially wary of phishing emails related to “cures”

While sheltering in place helps to prevent the spread of the virus, it also makes us particularly reliant on the internet and digital forms of communication. Knowing this, a variety of internet-based scams have deployed sophisticated and far-reaching tactics via email and through fake websites, with Infosecurity Magazine reporting a 667% increase in phishing scams in less than a month. Be especially wary of any emails claiming to sell “cures” for the virus or emails appearing like shipment notifications.

Be very suspicious of any uninitiated contact related to your federal check

Now that there is a federal economic relief plan in place to provide qualifying citizens with government funds, consumers are fielding contact from scammers with empty promises of being able to secure their check faster. As displayed on the IRS.gov website, federal checks will be processed based on your previous tax filings, so no additional action is required. Do not give anyone your bank account information and do not send anyone money through PayPal or other online financial systems who are promising you faster access to your federal funds.

When in doubt, take steps to determine reputability

Many people are dealing with unemployment claims right now, which is only handled through each individual state. Be wary of any person contacting you about the status of your unemployment claim and when in doubt, find a reputable phone number and inquire before offering any personal information like your social security number or home address. Similarly, do not click links of websites claiming to help you secure your unemployment insurance money. Instead, find a phone number and call them.