(COV ID) Pandemic

We sincerely appreciate the commitment of those in our community that have stepped-up and made a positive impact. The bravery shown by our healthcare, first responders and those that provide essential services as they placed the needs of others in the forefront is exceptional and we are forever grateful. The resilience of our community is truly inspiring!

If you need loan assistance with your current debt obligations,
don’t hesitate to give us a call - our skip a payment program may be an option for you :)

Curious on your stimulus payment status?

Direct deposit stimulus payments are expected to begin posting on March 17, 2021. Payments sent by paper check were mailed on March 13th.

If you have questions about your payment status or eligibility, please visit the IRS website . We do not have access to payment status or eligibility information.

If you’ve received unemployment payments, click this link for IRS information.

Your financial health is our top priority!

We're here for you with your safety in mind.

Branch lobbies and drive thru are open normal business hours. With your safety in mind - we’re prepared with personal protective equipment (PPE) & lobby modifications which include:

• Limited member capacity to control lobby flow 
• Masks optional - May be asked to lower mask for identification 
• Plexiglass sneeze-guards @ Teller stations & MSR desks
• Directional floor markings for Social Distancing
• Purell station @ lobby door

Can't make it to the branch? No problem! Visit us wherever you are using First Video eBranch :)

Speak with a Member Service Representative on the phone @ 480.756.5500 or toll-free outside of the Phoenix area @ 800.732.6986

Make an appointment by selecting the branch (below) to request an in-person lobby appointment: 

Chandler Corporate Plaza - 25 South Arizona Place Chandler, AZ 85225

Devonshire - 803 East Devonshire Phoenix, AZ 85014

Gila Springs - 475 North Gila Springs Chandler, AZ 85226

Glendale - 5770 West Thunderbird Road Glendale, AZ 85306

Goodyear - 1310 North Litchfield Road Goodyear, AZ 85395

Ocotillo - 3800 South Alma School Road Chandler, AZ 85248

Tempe - 1232 East Baseline Road Tempe, AZ 85283 

Tucson - 340 South Stone Avenue Tucson, AZ 85701

Your funds remain secure and accessible.  We continue to offer multiple remote channels for your convenience:

• Use your Debit and/or Credit Card
• ATM locations across the country
• Digital Banking - anywhere, anytime
• Remote check deposits whenever, wherever
• 24/7 Phone Center @ 480.756.5500 or out of the Phoenix area at 800.732.6986
• NEW! Video eBranch

• Our branch lobbies & drive thru are open normal business hours
• 24/7 Phone Center @ 480.756.5500 or out of the Phoenix area @ 800.732.6986
• Live Chat with us by clicking Message us on the right of your screen
• Digital Banking - anywhere, anytime
• Virtual financial education - view our Learn for modules, videos, infographics & more :)
• Introducing Video eBranch member service for enhanced convenience
• Skip-A-Payment Program

If using remote channels is new for you, we’re here to help you figure it out!

Have more questions? Check out our FAQs or give us a call- we're here for you :)

Please beware of scams! First Credit Union will not make unsolicited contact with you to request your personal information. Do not give your personal information such as account numbers out. If you believe someone has accessed your personal information, please contact us immediately.

At a time when we need to keep ourselves, our families, and our finances safe—what can you do to protect your digital health from scammers?

Be especially wary of phishing emails related to “cures”

While sheltering in place helps to prevent the spread of the virus, it also makes us particularly reliant on the internet and digital forms of communication. Knowing this, a variety of internet-based scams have deployed sophisticated and far-reaching tactics via email and through fake websites, with Infosecurity Magazine reporting a 667% increase in phishing scams in less than a month. Be especially wary of any emails claiming to sell “cures” for the virus or emails appearing like shipment notifications.

Be very suspicious of any uninitiated contact related to your federal check

Now that there is a federal economic relief plan in place to provide qualifying citizens with government funds, consumers are fielding contact from scammers with empty promises of being able to secure their check faster. As displayed on the IRS.gov website, federal checks will be processed based on your previous tax filings, so no additional action is required. Do not give anyone your bank account information and do not send anyone money through PayPal or other online financial systems who are promising you faster access to your federal funds.

When in doubt, take steps to determine reputability

Many people are dealing with unemployment claims right now, which is only handled through each individual state. Be wary of any person contacting you about the status of your unemployment claim and when in doubt, find a reputable phone number and inquire before offering any personal information like your social security number or home address. Similarly, do not click links of websites claiming to help you secure your unemployment insurance money. Instead, find a phone number and call them.