Can't make it to the branch? No problem! Visit us wherever you are using First Video eBranch :)
Times are changing & life can sometimes be chaotic trying to fit everything in. With our First Video eBranch - you no longer need to worry about finding the time to drive down to a branch. We can be wherever you are :)
Simply download the First Video eBranch from App Store or Google Play on your smartphone or click Video eBranch from your desktop. From there- you'll be able to talk face-to-face though video chat with a Member Service Representative who will be able to assist you with the following just as if you were in a branch (minus signing of a notary, cash, or checks- it's hard to hand those through the phone:) :
- Loan Applications
- New Account Applications
- Loan Payments ($10 fee applies if coming from an outside institution)
- Skip a Payments
- Transfers
- Balances
- Disputes
- Online Account Assistance
- Update Your Information (Change address, phone number)
- Order Checks
Download today: App Store or Google Play
Video eBranch Hours:
- M/T/Th 9am-5pm
- W 10am-5pm
- F 9am-5:30pm
